How do I verify my Apple Watch device version?

You can find the Series number on the back of your Apple Watch.

Note: Series 1 and 2 Apple Watch models are not eligible for this program.

How do I verify and/or update my Apple Watch software version?

Instructions to verify and/or update your Apple Watch can be found here.

Update your Apple Watch - Apple SupportYou can get the latest version of watchOS directly on your Apple Watch, or use your iPhone to update. Instructions for Apple Watch updates

On how many devices can I use my Access Badge in Apple Wallet?

You can use your Access Badge on up to two devices (one iPhone and one paired Apple Watch) that are signed into iCloud with the same Apple ID.

Where do I go for questions about my Apple ID and/or iCloud?

Information can be found at Apple Support or Apple iCloud

Apple ID - Official Apple SupportLearn how to set up and use your Apple ID. Find all the topics, resources, and contact options you need for Apple ID. iCloud - Official Apple SupportLearn how to set up and use iCloud or iCloud+. Find all the topics, resources, and contact options you need for iCloud.

How do I change or recover my Apple ID password?

Instructions can be found here.

Change your Apple Account password - Apple SupportFollow these steps to change your Apple Account password.

What happens if I lose my iPhone or Apple Watch? What if I find it afterwards?

• You should use Find My iPhone to suspend or deactivate your Access Badge in Apple Wallet. Instructions for Lost/Found Apple devices and Find My iPhone are located here.
• You can reactivate a found device that was suspended via iCloud.com, Wallet, or Find My app.

How to find your lost iPhone or iPad - Apple SupportIf you lost your iPhone or think it might be stolen, Find My can help protect your device, accounts, and personal information. iCloudLog in to iCloud to access your photos, mail, notes, documents and more. Sign in with your Apple Account or create a new account to start using Apple services.

What happens if I get a new iPhone or Apple Watch?

• You should first remove your Access Badge from your old device in the Apple Wallet app
• Once your old Badge is removed, you can add your Access Badge to the new device by using the same process that you used to add it initially.

Access badge setup instructions5 minutesInstructions on how to add Access Badge to the device again.

If I have a passcode on my phone, will I have to enter it every time?

If you are using Express Mode, you do not have to authenticate with passcode or Face ID before an access transaction; simply present your iPhone or Apple Watch within a few centimeters of the reader terminal. If you have disabled Express Mode on your Access Badge, you will have to authenticate using a second factor (e.g., Face ID) each time you place your iPhone or Apple Watch near a reader terminal. This is a user security preference.

Can I use Access Badge credentials if my iPhone needs to be charged?

On iPhone XS, XS Max, XR, and more recent, Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged.

Find all devices here.

Express Cards with power reserve - Apple SupportIf iOS isn’t running because iPhone needs to be charged, there may still be enough power in the battery to support Express Card transactions.List of Apple Devices that support power reserve

Can I use my Access Badge in Apple Wallet without a cellular signal?

The Access Badge in Apple Wallet can be used even if iPhone or Apple Watch does not have network connectivity, as the Access Badge is stored on your device.

Please contact your system administrator if you are having difficulty using the card.

Does it cost anything?

There is no cost to use your Access Badge in Apple Wallet.